Sway
Sway Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Sway shows a 1.1 star rating from 10 reviews with overwhelmingly negative sentiment and a 100% unfavorable distribution; consumers report late, missing, or stolen packages and difficulty getting resolution.
Key Takeaways for Future Customers
- Expect potential delivery delays, missing items, and limited tracking updates when reading Sway reviews.
- Prepare for challenges reaching customer support and for disputes over refunds or billing to take time to resolve.
Negative Feedback / Risk Areas
- Frequent complaints of missing or stolen packages with photo proofs that customers say are inaccurate.
- Tracking often stalls and orders are delayed or sent to wrong addresses.
- Inability to contact customer service, poor refund and exchange handling, and billing concerns cited.
Positive Feedback
No pros reported by customers; no positive experiences surfaced in reviews.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Sway shows a 1.1 star rating from 10 reviews with overwhelmingly negative sentiment and a 100% unfavorable distribution; consumers report late, missing, or stolen packages and difficulty getting resolution.
Key Takeaways for Future Customers
- Expect potential delivery delays, missing items, and limited tracking updates when reading Sway reviews.
- Prepare for challenges reaching customer support and for disputes over refunds or billing to take time to resolve.
Negative Feedback / Risk Areas
- Frequent complaints of missing or stolen packages with photo proofs that customers say are inaccurate.
- Tracking often stalls and orders are delayed or sent to wrong addresses.
- Inability to contact customer service, poor refund and exchange handling, and billing concerns cited.
Positive Feedback
No pros reported by customers; no positive experiences surfaced in reviews.
Media from reviews
Massapequa, New York
Missing package
Missing package
Picture shows it's not mine
Look at the photo
It's not my house
Play
Thank you
Please get back to me
Preferred solution: Deliver product or service ordered
West Palm Beach, Florida
Tracking has not updated for 6 days
Order was placed with GOAT Item has been in SWAYs possession since Dec 2 nd No updates to tracking info stating scanned at warehouse They are scammers STAY AWAY FROM GOAT Buy sneakers etc ELSEWHERE!!! They are in cahoots!!
YOU CANNOT CANCEL ONCE IT SHOWS Shipped! Soo youre on your own in the Abyss with no END OR REFUND IN SIGHT!!!
- No pros
Preferred solution: Full refund
Guayaquil, Guayas
Delayed order
I have a shipping label that's 15 days late and hasn't arrived at the address in Miami. I'd like the call to be in Spanish since I have to use a translator.
User's recommendation: Delayed order
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDRIVER STOLE PACKAGE AFTER TAKING PHOTO
Driver stole my package after taking a photo! They're disgusting bums!
Those sneakers were over $300 and they said they can't do anything because the driver took a photo!
Anyone can steal a package after taking a photo! This isn't the first time with them either!
Preferred solution: Full refund
User's recommendation: SUE!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Washington, District Of Columbia
I’ve not received my package
My package says it's out for delivery for the past 3 days and I still haven't received it. I want to know what's going on?
- Not getting my order on time
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Missing package
Im waiting for a package from sway. The delivery person sent a picture that it was delivered and it wasnt.
They sent me an old picture of a package they delivered. I know that because I changed my floor mat by my front door..
whoever was delivering my package I believe has stolen it because its out for delivery every day and then it says they failed to bring it to me when Ive issued out the gate code and my phone number. Please let me know what is going on with the package.
User's recommendation: This is an old picture of my front door. The driver claims he delivered it and then sent me an old picture of aThis is an old picture of my front door. The driver is claiming he delivered the package when I’ve never received it. Please let me know what is going on ASAP.
Cambridge, Massachusetts
Package
There hasnt been any update on shipping . Would like to know what is going on. Can someone give me a call at 617959****
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy package wasn't delivered the right way
The driver took a picture of my package and a picture of my front door from a distance without knocking on the door.
- Not trustworthy
Preferred solution: Deliver product or service ordered
User's recommendation: Not to use or trust this delivery service
Devolución
El Paquete que me fue entregado fue cambiado su contenido, no fue lo que pedí,necesito una solución a este problema
Miami, Florida
Want To Know The Status Of My Shoes
Status on my delivery been saying out for delivery since 5:34 am and its now 9:25 pm and still havent received nothing. I just want a update.
I need my package
The driver was attempt to deliver my package and he took it back and Im calling to see if he could return it
User's recommendation: To call the customer
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerShipped to wrong address
It has the wrong address number. My address is 106 De Haven St, Houston, TX 77029. I don't have a clue where 8106 is at.
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDidn’t receive package
i ordered a package , it says it was delivered and it wasnt . im trying to get in contact && the company isnt answering .
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDelivery
I never received my sneakers which was order 8 days ago waiting for a response that I still havent received and Im very upset with this service
User's recommendation: Don’t use them
Pick package back up mistake
Have a consumer phone number # where they can be reached and have easier way of getting ahold of them instead of texting
User's recommendation: Get a location of logistic warehouse
Missing package
Sway delivery services left a signature required package at inform the door which was stolen
The package is worth $400
I called flight club and they said I should contact SWAY
They take a picture as proof and then use it as leverage for their incompetence
Now I am inconvenienced because of SWAY and they have a Los Angeles number but I live in New York
User's recommendation: Do not have your packages delivered by SWAY US UPS OR FED X
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